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Kluster Intelligence Privacy Policy


Last Reviewed: 10/08/2016


Policy

Kluster Intelligence fdsa. (“Kluster Intelligence”, or “us”, “our”, “we”) provides a predictive analytics and reporting platform (the “Platform”). Kluster Intelligence respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy policy details how we collect, use and store information and data that we receive. If you have any comments or questions about our privacy policies, please contact us at info@kluster.com.

As used in this privacy policy, “you” means any individual or entity that uses the Platform, and “Personal Information” means information that can be directly associated with a specific natural person or entity such as a name, address, telephone number, or e-mail address.

Information We Collect

In order to use the Platform, you will be required to provide certain information from your CRM database, which may include customer leads, customer accounts, customer opportunities, customer contact information and details of specific transactions (“Customer CRM Information”). It is your decision whether you should provide us with any specific data or information.

We also collect information when you make use of the Platform, including your comments and feedback. The Platform may also record certain technical information automatically, such as your IP address, system of your mobile device or computer, operating system and browser. You are not required by law to provide us with any such information, but by using the Platform and agreeing to the Terms you agree to provide us with such information.

How We Use Information

We will not share any Personal Information you provide or your Customer CRM Information with third parties without your explicit permission, except when required by law, regulation, subpoena or court order or as otherwise expressly set forth herein. We may use Personal Information, Customer CRM Information and other information internally – for example, to improve our algorithms, to help diagnose problems with our servers and to make the Services more advanced for you and for our other customers.

By analysing all information we receive, including Customer CRM Information, we may compile statistical information across a variety of users (“Statistical Information”). Statistical Information does not identify any specific entity, individual or transaction or item of Customer CRM Information. We use the Statistical Information compiled from data across all users of the Platform in order to deliver useful information and comparisons to our customers. Statistical Information is also used to provide you with insights regarding your own Customer CRM Information. In addition, we use Statistical Information to help us internally understand trends and customer needs so that new services can be considered and to tailor the Services and associated products and services for our customers.

How We Protect Information

We follow accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it, employing the highest security protocols and utilising the most advanced infrastructure services (see our OAuth procedure document for data syncing). However, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we continue to invest in the best technology available, we cannot guarantee its absolute security.

We will delete any Personal Information provided to us by a user within a reasonable time frame upon the receipt of a written request by such user. We cannot restore information once it has been deleted.

Third Party Sites and Services

We are not responsible for the use of any data by third parties, and we cannot vouch for the privacy policies of any third party. Our website may contain links to third party sites. We have no control over third-party sites or services, and all use of third-party sites or services is at your own risk. We cannot accept responsibility for the privacy policies of any such sites. We are not responsible for content available by means of such sites or services. We do not endorse any services or offered by third parties and we urge our users to exercise caution in using third-party sites or services.

Other Uses or Transfer of Your Information

We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or behaviour of any user suspected to have engaged in illegal behaviour. We may use subcontractors that are located in countries other than your own, and send them information we receive. For example, we may send your information to any countries outside the United States, Canada or the European Union. All our subcontractors will be subject to nondisclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information which are not as high as in your country of residence or business.

We may transfer our databases containing information if we sell our business or part of it.

Changes

We may update this privacy policy from time to time, and we encourage you to review it regularly.

Comments and Questions

If you have any comments or questions about our privacy policy, please contact us at info@kluster.com.

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Kluster Intelligence is the trading name of Kluster Enterprises Limited, a company registered in England and Wales, company number: 09946422.